Last updated: [DD Month YYYY — update this date whenever you change this page]
Before publishing: Razorpay and Instamojo both require a clear, specific refund policy before approving a merchant account for digital products. The policy below is a reasonable starting point — adjust the numbers (hours, refund window) to match what you're actually willing to honour, then keep it consistent with what you tell buyers who email you.
Because our Products are digital files delivered instantly on payment, we generally do not offer refunds once a Product has been successfully downloaded — the same way a physical bookstore wouldn't refund a book once you've read it. That said, we want you to be able to trust a purchase here, so the exceptions below apply.
Because the content itself can be viewed as soon as it's downloaded, we don't offer refunds for change-of-mind, or because a Product didn't match your expectations of difficulty or exam relevance — which is why we encourage you to check the "what's included" list on each Product, or ask us directly via the contact page before buying, if you're unsure.
Email [hello@exampdfhub.online] with your order/payment reference and the reason for the request. We aim to respond within [24–48 hours] and, where a refund is approved, process it within [5–7 business days] to your original payment method via our payment partner.
Because delivery is instant, there is no cancellation window after payment is completed — see Section 2 for what happens if something goes wrong with delivery.
Questions about a specific order: [hello@exampdfhub.online].